Customer Policy

The fulfillment process starts as soon as your order is placed and we ship orders out as soon as possible. Some items are shipped directly from Israel or alternate locations, while others are shipped in bulk to a fulfillment center in the United States and from there to their final destination. Depending on product availability at the time the order is placed, orders can take from 2-6 weeks to arrive and may arrive in multiple shipments from different locations.

If an incorrect/incomplete shipping address is provided and as a result the order is returned to us, the customer is responsible to pay a $5 fee plus an additional shipping charge to resend the order.

It is the customer’s responsibility to follow the tracking information and to be in touch with the local postal service regarding any questions about delivery or to inquire about the whereabouts of the order.

To expedite an order please contact us directly, to arrange the details.

If you need to cancel your order, please let us know right away. If it has not yet been shipped out, we will cancel the order and apply a full refund. If the order has been shipped out, you can ‘refuse’ the package when it arrives so it will get sent back to us. The refund will only be applied once we receive it back in the mail. Please note: you will be refunded for item cost, not shipping charge.

*Please note: Orders for gold coins are final sale and cannot be cancelled*

Returns:

• • Within the first 30 days of receiving your order, you may return the product(s) for a full refund minus shipping charges. The customer is also responsible for the return shipping costs.
  • After 30 days of receiving your order, all sales are final.
  • For hygienic and legal reasons, we are unable to accept returns of anti-viral masks, even if the packaging is unopened. Therefore, mask purchases are not refundable.

• • The Israel Boutique
    c/o The Fill Mill
    1890 Swarthmore Ave, Dock #10
    Lakewood, NJ 08701
    United States

Replacements:

• • In the case of a defective product, please contact us so we can correct the situation and address your specific case.

We stand behind the quality of our jewelry and carefully inspect every piece before it leaves our workshop.

If your chain arrives damaged or experiences a manufacturing defect within 30 days of delivery, please contact us and we will be happy to review the issue and assist with a repair or replacement, where applicable.

Due to the nature of everyday wear, chains are subject to pulling, snagging, accidental damage, and normal wear and tear. For this reason, chain breakage occurring more than 30 days after delivery is not considered a manufacturing defect and is not covered under our warranty.

After the 30-day warranty period, repairs or chain replacements may be available for an additional fee, depending on the nature of the damage.

To help extend the life of your jewelry, we recommend removing your piece before sleeping, exercising, swimming, or engaging in activities that may place stress on the chain.

If you have any questions about the care of your jewelry or need assistance with a repair, please contact our customer service team. We are always happy to help.

We accept the following payment options:

• All Major Credit Cards – {Visa, Mastercard, Discover, American Express}
• PayPal Transfer – {paypal@theisraelboutique.com}
• Direct Bank Transfer – {Please Contact Us for Details}
• Checks

 All pricing on the website is in US Dollars.

 In the event of a display error or incorrect price, we reserve the right to cancel any order and/or not guarantee the incorrect purchase price.

Orders outside the USA may be subject to customs duties, fees and VAT. The Israel Boutique does not take responsibility for these charges. Customers are required to pay customs duties, fees and VAT in full before receiving the order. Refunds will not be processed for items that get returned due to customer’s refusal to pay these charges.